We are all about the fun but safety is our number one priority. City Cruises will remain closed until December 4th. If you have a booking, please review the FAQs below to find out how your booking is affected and who to contact if you need further assistance.
Thank you for your co-operation and understanding. Important Information: � The imposition of quarantine arrangements is not covered under this scheme. We understand that you were looking forward to your experience with us and therefore would like to reschedule your experience for an alternative date in the future. Unsure of a new travel date? Do not worry, we have you covered, we can send you a voucher valid for 1 year from your original date of travel and you can contact us when you are ready.
We are able to accommodate public groups up to on most of our boats. Some of our boats are wheelchair accessible. We ask you to contact the reservations team to discuss which boat is the best for you.
All passengers on dining cruises must be physically able to walk on to the boats with an able bodied helper and unfortunately no electronic wheelchairs are permitted. Unfortunately there is no disabled access for the Evening Cruise. You do not need to book sightseeing tickets in advance. Sightseeing tickets can be rescheduled without charge up to and including the day of travel Monday to Sunday, prior to Passengers have to bring their printed ticket to board the cruise or show their ticket on a mobile device.
All our boats offer open space areas with great views. Many have upper open decks offering an elevated view. If you think you have lost an item of property aboard one of our services you should fill in our contact form.
Please provide full descriptive details of your item, details of when and where it was lost, and full contact information so that we can get back in touch.
You will receive a printable e-ticket after email with an attached pdf. We have maximum two spaces per boat available. You should arrive at least 15 minutes before departure time. If you are buying tickets at the ticket office, please allow some more time. Tickets bought online include recommended boarding and departure times. We can resend your e-ticket. If your ticket is lost, damaged or can no longer be read, we may, at our discretion, replace it free of charge, provided we can confirm that it is valid.
In order to verify your purchase we will need your City Cruises booking reference which is contained in your confirmation e-mail and shown on the original ticket page. Please note that it is not possible to verify your ticket purchase with your credit or debit card reference because this does not contain the details of the ticket s Boat Cruises 2020 From Cape Town City purchased. We do not accept liability for any loss resulting from our failure to provide an advertised service, or where delay occurs to those services, for any reason.
We may, however, at our discretion, consider a refund on any ticket which is unused or only partially used as a direct result of a failure on our part to provide the advertised service for which the ticket was purchased.
No refunds are possible after the valid date of the ticket has passed. All requests for refund or replacement ticket s must be made in writing to The Reservations Manager, City Cruises Plc, Unit 6, 1 Mill Street, Scotts Sufference Wharf, London, SE1 2DF, England and be accompanied by the relevant tickets purchased, your City Cruises booking reference contained in your confirmation e-mail and on the original ticket page and any payment reference issued when your purchase was confirmed.
Refunds cannot be authorised or transacted City Cruises Tickets at any other location or by any other means. We reserve the right to withdraw any ticket at any time although we will not do this without good reason.
We do not refund sightseeing tickets that have not been used. We do not refund tickets if you arrive late for a cruise. Some of our boats are fully accessible to wheelchair users � ring Reservations to find out more.
Our boats also provide a comprehensive range of drinks, snacks and sandwiches. Toilet facilities are available. Westminster pier � Nothing in the immediate enviroment so would suggest customer visits www. London Eye pier � Nothing in the immediate enviroment so would suggest customer visits www.
Click here for timetable. Click here to view all Sightseeing cruise prices. We cannot predict passenger numbers for each day, which vary on account of public holidays, weather conditions, events, etc. When you have purchased a return ticket you do not need to stay on the boat. You may disembark at the destination pier, spend some time looking at local attractions, then re-embark on a later return journey.
Please ensure you check the times of the last return journey with pier staff before embarking. Holders of valid travelcards get a third off all our sightseeing tickets excluding Family Rover tickets and Sightseeing and Attraction tickets.
You may present your travelcard either on paper or on an Oystercard. A Freedom Pass is issued by local councils to London residents, who are either over 60 years old or disabled. If you are the holder of a City Cruises Fleet London Pass our sightseeing cruise is included in your Pass. You will receive a hour Hop-on and Hop-off ticket. You get your free audio guide at the bar.
If you have group of more than 20 we ask you to contact our reservation department to reserve the audio guides in advance. Please only buy your hot, cold drinks and snacks from our bars on board. We are unable to warm up baby food. You simply need to take your vouchers and present them to the ticket office at the pier. You do not need to book in advance. Your Tesco voucher is only valid for sightseeing cruises. If you do not have enough Tesco vouchers to cover your balance, you can pay by cash or card.
School groups receive free adult tickets in proportion to the number of child tickets purchased. The discount is based on full retails price and is not available online or at the pier. School groups free places 1 Adult free for every 8 children years 1 Adult free for every 12 children years. You can book up 21 persons online on our website. All our sightseeing cruises offer a live guided commentary in English that provides an engaging insight into the history of the river.
To avoid disappointment we advise school groups to book in advance as summer is an extremely busy period for us. We offer a sightseeing group discount. The 21 st passenger goes free for sightseeing same ticket type with a maximum of up to 5 free tickets per group booking. You can book up to 21 persons online on our website. Dogs are not allowed on dining cruises except for guide dogs accompanying blind passengers.
We can accommodate for wheelchair users on our dining cruises if the following conditions can be met If any of the above conditions can not be met, unfortunately it will not be possible to cater for the wheelchair user. We are the only company operating boats on Christmas Day and that gives you an opportunity to experience the Thames on its quietest day.
We provide two different products on Christmas Day. Our Christmas Day Lunch Cruise which is a 3 hour and 15mins river cruise coupled with a 4-course Traditional Christmas Lunch and a welcome glass of sparkling wine when you board. On the other hand, if you are just looking for a sightseeing experience we offer a one hour Christmas Day circular sightseeing cruise.
For more details see here. Whether you are looking for a sophisticated 4-course dinner, a speedboat experience or a private hire yacht, we can help you. Take a look at all our cruises here. Please plan your journey well in advance during the holiday, be sure to check your planner at www. In the event of wet weather, waterpoof clothing will be provided.
Leaving the EU means that a number of changes will affect businesses and individual citizens but we want to reassure you that travel to the UK will still be possible with ease. We will do our best to keep you informed but please for more information visit the HM Government website here. The reservations office is open as follows: Monday to Friday from Alternatively you can send an email to [email protected]. Skip to content. Everything you need to know for your City Cruises London Experience.
Whilst we had been looking forward to welcoming visitors to City Cruises in November, the health and wellbeing of our guests and teams is always our top priority. Free amendment for all bookings taken for travel in that are impacted by COVID Government restrictions, and in the event your experience is unable City Cruises Office to take place due to Government restrictions. Bookings from the 5th January to 15th February General for all cruises.
Are the boats heated? Are you able to accommodate large groups? Are your services wheelchair accessible? Can I book my tickets online? Yes, you can purchase all our ticket types on the City Cruises website www.
Can I buy tickets on the day? Do I need to book tickets in advance?
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